HK Electric Investments - Annual Report 2016

CEO’S REPORT

ENGAGING WITH OUR STAKEHOLDERS

The Customer Liaison Group (CLG) is our primary channel for customer

interaction. During the year, one meeting and one visit were held to inform

members of the company’s latest developments while forging stronger ties

with them.

Communication with employees is formalised through the Joint

Consultation Committee which held 20 meetings in 2016 for management

to hear views and suggestions from employees. Besides, 54% of employees

participated in an online employee engagement survey on a voluntary

basis and 29 focus group meetings were held involving a total of 12% of

employees to further understand their specific concerns and to gather their

opinions.

Our five District Liaison Teams comprising representatives from various

divisions in the company continued to lead our presence at the community

level, participating in local activities organised by various District Councils,

welfare organisations and stakeholder groups. We also engaged elected

representatives to the Legislative Council and District Councils on an

ongoing basis.

As a major player in Hong Kong’s business scene whose

activities touch the lives of half a million customers, HKEI

is extremely sensitive to the effect its activities have on the

community and the environment. With sustainability at the heart

of our values, we take care not only of our SSU holders, but also

of our employees, customers, the vulnerable in society as well

as the environment, helping to create a better community for

future generations.

Our values and efforts on this are spearheaded by the

Corporate Social Responsibility (CSR) Committee, a body

comprising the Chief Executive Officer and senior

management representatives. We set objectives for

ourselves, and measure and track our sustainability

performance to facilitate continuous

improvement.

A SUSTAINABLE FUTURE

HK ELECTRIC INVESTMENTS