HK Electric Investments - Annual Report 2016

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AWARDS GALLERY
21Awards
• Caring Company Award
– 5 Years Plus Caring Company Logo
• Caring Company Scheme 2015/16
– Special Awards: Outstanding Partnership Project Award
• The Community Chest Corporate and Employee
Contribution Programme 2015/16
– Silver Award
– 9th Top Fund-raiser Award
• Web Accessibility Recognition Scheme 2016 (Website
Stream)
– Gold Award
• 2016 ARC Awards International
Annual Report 2015
Traditional Annual Report (Electric Power Company Category)
– Honors
Sustainability Report 2015
– The 100 Best Annual Reports of 2016
Chairman’s/President’s Letter (Sustainability Report
Category)
– Gold
Infographics (Sustainability Report Category)
– Gold
Illustrations (Sustainability Report Category)
– Gold
Specialised A.R. (Sustainability Report Category)
– Silver
• Good MPF Employer Award 2015-16
– The Good MPF Employer Award Logo
• Happiness-at-work Promotional Scheme
– “Happy Company” Label
• ERB Manpower Developer Award Scheme
– Manpower Developer (2016-18)
• Randstad Award 2016
– Most Attractive Employers (Rank 7)
• Employer of Choice Award 2016
Corporate Category
– Employer of Choice Award
– Employee Engagement Award
• Partner Employer Award 2016/17
Corporate Category
– Outstanding Enterprise
• 2015/16 Family-Friendly Employers Award Scheme
Corporations Category
– Family-Friendly Employers
– Special Mention Award
– Award for Breastfeeding Support
CORPORATE/COMMUNITY
20 Awards
CUSTOMER SERVICE
• HKRMA Mystery Shopper Programme
– 2016 Service Retailers of the Year – Excellence Award
– 2016 Service Retailers of the Year – Retail (Services)
Category Award
• HKRMA Mystery Shopper Programme (Oct 2015 to Dec
2015)
– Retail (Services) Category: Service Category Leader
• HKRMA Mystery Shopper Programme (Jan 2016 to Mar
2016)
– Retail (Services) Category: Service Category Leader
• HKRMA Mystery Shopper Programme (Apr 2016 to Jun
2016)
– Service Industry Leader – Silver Award
– Retail (Services) Category: Service Category Leader
• HKRMA Mystery Shopper Programme (Jul 2016 to Sep
2016)
– Service Industry Leader – Bronze Award
• 2015 Customer Relationship Excellence Awards
Corporate Category
– Public Service of the Year (Public Utility)
Individual Category
– Customer Service Team Leader of the Year (Public
Utilities – Contact Center)
– Customer Service Professional of the Year (Public
Utilities – Contact Center)
– Customer Service Professional of the Year (Contact
Center): Three Merits
• Hong Kong Star Brands Award 2016 (Enterprise)
• Hong Kong Call Centre Association Awards 2016
Corporate Awards
– Mystery Caller Assessment Award: Two Gold Awards
(Commerce and Utilities)
Individual Awards
– Inbound Contact Centre Manager of the Year: Merit
– Inbound Contact Centre Representative of the Year:
Merit
• Best SME's Partner Award 2016
Corporate Category
– Best SME's Partner Award 2016
• Hong Kong Catering Year Book Enterprise Award For
Promoting Green Catering Development
24 HK ELECTRIC INVESTMENTS