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2015 ANNUAL REPORT |
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The Smart Power Fund, which helps private residential
buildings to carry out energy efficiency measures by
providing financial support on a matching basis, provided
funding to 15 projects in 2015. The programme has now
supported 21 projects since its introduction in June 2014.
AN UNCHANGING COMMITMENT TO
QUALITY
2015 saw HK Electric successfully maintaining its high
standards with respect to system reliability and power
quality, excellence in customer service, and community
engagement. Through investment in new equipment,
proactive network upgrading and monitoring as well as
staff recruitment and training, we delivered value to our
stakeholders within the community.
During the year power supply reliability was maintained at
over 99.999%, a record we are proud to have achieved
consistently since 1997. For the 7th consecutive year, our
customers experienced on average less than one minute
of unplanned power interruption per customer per year.
We once again met all our 18 pledged customer service
standards and achieved high customer satisfaction ratings.
Apart from excellence in service to the residential sector, we
won a number of awards during the year for our range of
customised services to Hong Kong’s thriving SME sector.
Electricity sales in 2015 dropped slightly by 0.7% primarily
as a result of energy conservation measures undertaken by
consumers despite record high monthly mean temperatures
recorded for June and November which have increased the
cooling load.
We believe in a healthy work-life balance and strive to offer
an environment where employees can perform at their
best. During the year we offered a total of 82,288 hours
of staff development through comprehensive programmes
that included technical skills training, safety courses,
management skills and holistic development.
2015 was also a successful year for our employee
volunteering programme. Our employees spent 6,708 hours
supporting 136 services including environmental work,
services for the elderly and fund raising for charities. By
lending a helping hand and listening ear they have made a
positive difference in the lives of those less fortunate than
ourselves. I invite you to review their work in our 2015
sustainability report which will be published later in the year.
OUTLOOK
The current SCA will expire in 2018 and one of the most
important priorities in the year ahead is to engage with the
government to establish a stable and long-term post-2018
regime to guide the development of Hong Kong’s electricity
market. The agreed scheme must retain the key elements
of the current SCA including the rate of return to enable
operators to make long-term investments conducive to the
continued provision of safe, reliable and clean electricity to
customers at affordable prices.
In order to pass on the benefits of low international fuel
prices to customers, HK Electric has reduced net tariffs across
the board by an average of 1.1% in 2016. This goes one
step beyond our December 2013 commitment to keep tariffs
unchanged till end 2018, based on which we had frozen
tariffs for the past two years.
Globally and no less in Hong Kong, the power industry is
dynamic, affecting and being affected by a wide range of
factors including technologies, fuels, climate, emissions
policy, consumer behaviour and more. In this environment of
change, we strive to be as responsible and responsive as we
can to satisfy the evolving energy needs of our customers.
At the heart of our success in keeping this pledge is every
employee’s zeal for service excellence. It is only when a
skilled workforce and a strong management team work
together that we can deliver service that the community can
rely on. To these dedicated colleagues I am deeply grateful.
FOK KIN NING, CANNING
Chairman
Hong Kong, 15 March 2016