Cover |
I |
Contents |
II |
About Us |
2 |
About this Report |
3 |
A Word from our CEO |
4 |
Stakeholder Engagement |
6 |
Challenges and Strategies |
8 |
Key Challenges |
8 |
Principal Strategies |
9 |
Sharing the Same Planet |
10 |
Address Climate Change |
12 |
Ensure Cleaner Air for All |
14 |
Conserve Natural Resources |
14 |
Encourage Smart Use of Energy |
15 |
Advocate a Green Lifestyle |
17 |
Case Story - Brighter Ways to Save Energy |
19 |
Serving Hong Kong |
20 |
Provide a Reliable Electricity Supply |
22 |
Deliver World-class Customer Service |
23 |
Ensure Safety for Customers and the Community |
25 |
Care for the Community |
26 |
Case Story - Learning is for Life |
29 |
Working with our Partners |
30 |
Enhance Employee Relations |
32 |
Nurture Talent |
33 |
Foster Employee Well-being |
35 |
Provide a Safe and Healthy Workplace |
36 |
Manage our Supply Chain |
38 |
Case Story - Working out at Work |
39 |
Respecting our Shareholders |
40 |
Embrace Accountability and Transparency |
42 |
Enhance Shareholder Value |
43 |
Key Performance and Targets |
44 |
Targets Achieved in 2016 |
44 |
Awards and Recognition |
45 |
Summary of Statistics |
46 |
Looking Ahead |
48 |
Verification Statement |
49 |
Back Cover |
50 |