10
10
Sustainable Operations
Customer Care
Health and Safety
Shared Concerns and Associated Challenges
Safety at Work
|
Customer and
Community Safety
•
Health and safety considerations
must be key areas of focus.
•
As a responsible organisation,
HK Electric makes every effort to
ensure the health and safety of
its employees, business partners,
customers and the community
at large.
•
Zero accidents is an aspirational
goal, however, unforeseen risks
and human error can make this
target difficult to achieve.
Challenges and Strategies
Climate Change
|
Air Quality
•
A proactive approach to
combating climate change is
essential for all.
•
Clean air is a foundation of a
healthy life.
•
The power sector has a pressing
responsibility to reduce its
emissions.
•
HK Electric has a solid
performance in emission control.
However, further reductions
present a challenge, particularly
given the high cost and time
requirements of developing
low-carbon generating
infrastructure, as well as the
uncertainty in Hong Kong’s future
electricity market.
Natural Resources
•
Preserving limited natural
resources and protecting the
environment are essential for the
future of all of us.
•
The power sector is a significant
user of natural resources,
including fuel and water. The
sector also produces waste and
by-products, such as waste water,
waste oil, ash and gypsum.
•
HK Electric must further enhance
its operation efficiency and waste
management in the face of
ageing facilities.
Supplier Partnership
•
Organisations are expected to
encourage suppliers to enhance
their own CSR performance.
•
HK Electric uses a wide range of
suppliers. However, it is not
always easy to influence those
suppliers having lower CSR
awareness or limited resources.
Supply Reliability
•
A reliable electricity supply is
crucial to daily life and economic
development in Hong Kong.
•
Maintaining high supply reliability
is a complex task. Challenges to
seamless operations include
congested underground
infrastructure and severe weather.
Use of Energy
•
Demand side management is a
direct way of minimising the
environmental impact associated
with energy use.
•
HK Electric is committed to
this energy efficiency and
conservation initiative,
encouraging the smart use
of electricity.
•
While HK Electric believes in the
long-term environmental benefits
of such an initiative, innovative
strategies are required to sustain
its business.
Customer Service
•
Customers expect excellent
products and services at
reasonable rates.
•
HK Electric understands that
electricity is essential to daily life
and is committed to providing a
safe, reliable, clean and
affordable electricity supply
supported by outstanding
customer service.
•
Mutual understanding is essential
to delivering a satisfactory
customer experience. We must
understand our customers’ needs
while at the same time gaining
their understanding.