Cover |
I |
Contents |
II |
About Us |
2 |
About this Report |
3 |
A Word from Our CEO |
4 |
Challenges and Strategies |
6 |
Our Key Challenges |
6 |
Our Principal Strategies and Stakeholder Engagement |
7 |
Sustainable Operations |
12 |
Tackling Climate Change |
13 |
Addressing Air Quality Concerns |
15 |
Sustaining Natural Resources |
15 |
Enhancing Supplier Partnership |
16 |
Health and Safety |
18 |
Ensuring Safety at Work |
19 |
Caring Safety for Customers and the Community |
20 |
Customer Care |
22 |
Ensuring a Reliable Electricity Supply |
23 |
Promoting Smart Use of Energy |
24 |
Excelling in Customer Service |
26 |
Community Involvement |
28 |
Advocating a Green Lifestyle |
29 |
Caring for the Elderly |
30 |
Supporting the Needy |
31 |
Employee Care |
34 |
Enhancing Employee Relations |
35 |
Nurturing Talent |
36 |
Cultivating Employee Wellbeing |
37 |
Accountability to Shareholders |
38 |
Embracing Accountability and Transparency |
38 |
Enhancing Shareholder’s Value |
39 |
Key Performance and Targets |
40 |
Targets Achieved in 2015 |
40 |
Awards and Recognition |
41 |
Summary of Statistics |
42 |
Looking Ahead |
44 |
Verification Statement |
45 |
Back Cover |
46 |