4
4
18 pledged customer service standards. In particular, we
have maintained a world-class reliability rating of more
than 99.999% for 19 consecutive years since 1997. We have
honoured our 2013 pledge to freeze the net tariff until the
end of 2018, and have even gone one step further by
reducing the net tariff by 1.1% on average in 2016 due to
the bigger-than-expected drop in international fuel prices
over the past year.
We also expanded our services and set up a dedicated
team to provide a one-stop service for operators who wish
to establish data centres. We strived to be their energy
partner of choice and hosted a symposium to share views
and experiences from within the IT community.
A Green Message for All
The historic Paris UN Climate Change Conference last
December highlighted the fact that combating climate
change remained one of the most important global issues.
As a power company, we are keenly aware of our role in
this and maintain our pledge to increase the use of natural
gas in our fuel mix to reduce emissions. This is in line with
the results of the Government’s 2014 public consultation
about the future fuel mix for electricity generation, as the
majority of respondents indicated that local gas generation
would be their preferred choice.
For HKEI, 2015 can best be summed up by one word:
balance. During the year, HK Electric continued to deliver
a safe, reliable, affordable and environmentally friendly
electricity supply to our customers, whilst striving to look
after the interests of our many stakeholders. At the same
time, the energy sector, the Government and the public
sought to strike a balance as we deliberated on the future
development of Hong Kong’s electricity market.
HK Electric’s response to the Government’s public
consultation held between March and June 2015 is that no
change should be made to the current Scheme of Control
Agreement (“SCA”) simply for the sake of change. The SCA
has allowed power companies in Hong Kong to balance
two key priorities: providing value-for-money services to
customers, and offering investors a rate of return that
enables them to continue to invest in energy supply over
the long term. According to the Government, the
mainstream opinion of the respondents was that the
current SCA should be retained, as it allowed the city’s four
fundamental energy policy objectives – safety, reliability,
affordability and environmental protection – to be met
with success.
Caring for Customers
Providing unparalleled service to our customers is our key
responsibility. In 2015, we continued to meet or exceed our
A Word from
Our CEO
I am delighted to present HKEI’s third Sustainability
Report. 2015 marked the 125
th
year HK Electric has
been lighting up the homes and businesses of
Hong Kong. It is an achievement to be proud of as
we reaffirm our long-standing commitment to
providing a world-class electricity supply.
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