Contents 2
22-27
Customer Care
•
Ensuring a Reliable Electricity Supply
•
Promoting Smart Use of Energy
•
Excelling in Customer Service
38-39
Accountability to
Shareholders
•
Embracing Accountability and Transparency
•
Enhancing Shareholder's Value
40-44
Key Performance
and Targets
45
Verification
Statement
12-17
Sustainable Operations
•
Tackling Climate Change
•
Addressing Air Quality Concerns
•
Sustaining Natural Resources
•
Enhancing Supplier Partnership
28-33
Community Involvement
•
Advocating a Green Lifestyle
•
Caring for the Elderly
•
Supporting the Needy